Our Company takes seriously the protection of the privacy of its customers. For this reason, we strictly follow the following protection policy, which ensures the high level of services offered and strictly adheres to the current legislative framework. This Privacy Policy informs you about the information we collect in the context of our cooperation and explains the purposes of collection and processing, as well as how they are used. Further, it introduces you to the way in which we shield your information and data, ensuring reliability and confidentiality. Completing the contact form on the website www.qvision.gr constitutes explicit acceptance thereof.

1. Guarantee of data security and confidentiality
Our Company, in order to ensure the proper use and integrity of your personal data as well as to prevent unauthorized or accidental access, processing, deletion, alteration or other use thereof, applies appropriate internal policies, while taking all appropriate organizational, technical , physical, electronic and procedural security measures, as well as technological standards, in accordance with applicable laws and regulations.

The process of data processing by our Company is carried out in a way that ensures the privacy and physical and logical security thereof, taking into account the latest developments, the cost of implementation and the nature, scope, context and purposes of the processing, as well as risks of varying likelihood and severity to your rights and freedoms;

Our Company has adopted and applied since the establishment and start of operation of our online platform all the security safeguards, which are now established by regulation 2016/679 of the EU (General Data Protection Regulation). It will certainly continue to act and operate in accordance with the current national legislation, Law 2472/1997, Law 3471/2006 and the Decisions and Instructions of the Personal Data Protection Authority and the European Data Protection Regulation.

2. Your personal data and information
The collection and processing is limited exclusively to the data and information, which you provide us with your express consent and which are deemed absolutely necessary for updating or even purchasing the products that interest you. Accordingly, for those looking for work or investigating commercial cooperation with our Company, those information and data that allow the achievement of the above purpose are deemed necessary.

This data is collected through the contact form found on our Company's website, through e-mail, and in some cases also by telephone. They mainly extend (indicative and not limiting) to the full name, the contact telephone number and the electronic and postal address.

2.1 For what purposes and actions do we collect your data?
The purposes and actions for which we collect and process data, with your consent, consist of:

- Sending updates / newsletters, promotional material and information about the Company, our products and our services

- Update on new services and features of the Website and other social media

-Maintenance by our company of a database

-Collection, registration, storage, updating (renewal and alteration), retrieval, use, transmission (dissemination, provision and access), blocking and deletion

-Processing and execution of offer and order

-Customer management, including but not limited to orders, payments and other transactional data

- Optimizing customer service, including but not limited to identifying needs, preferences and opinions and optimizing interactions

- Optimizing our services

Furthermore, we collect and process data, beyond your consent, only when this is required by law or at the request of prosecutorial or judicial authorities.

Our Company collects and processes personal data of its users - customers only for the aforementioned purposes and only to the extent necessary to effectively serve these purposes. This data is always relevant, convenient and no more than is required in view of the above purposes, and it is accurate and, if necessary, submitted for updating.

2.2 How long do we keep the data?
The data is kept during the period required to carry out the purposes of its collection and processing and for twenty (20) years after the end thereof, subject to any provisions of law that provide for a longer retention period. For as long as a customer is one of the Company's customers or, correspondingly, for as long as a supplier is one of the Company's partners, their data is also kept.

After the end of the retention period your personal data is destroyed from our files and system in compliance with our company policy and provided that its retention is no longer required to fulfill the purposes we have described to you above.

2.3 Who may your personal data be shared with?
Exclusively and only to employees, partners, or subcontractors of our Company, who process them for the purpose of implementing our mediation services.

In addition to the above, we never assign, transfer, share or distribute data to any third party, unless this is imposed on us by the Law or the Authorities.

In the event that it is required by a court or other administrative authority, as well as in any other case where it has a legal obligation to do so, our Company may provide your personal data to the extent provided by law, but after informing you.

2.4 Personal information and data we receive about you from third parties
In the event that data from third-party data controllers come into our possession within the framework of cooperation, the responsibility for securing your consent rests with the third-party data controller. Our Company's constant pursuit is to establish and check that the processing of data has been done in the legally prescribed manner.

3. Protection of personal data
Our Company has adopted procedures that protect the personal data that users provide through the website and its systems. User data is protected from any unauthorized access or disclosure, loss or misuse and alteration or destruction (to the extent possible).

Our commitment to securing your data is firm and absolute. We constantly take, in line with current legislation, all those necessary organizational and technical measures, which allow us to ensure the security of your information and personal data. We are constantly updating and improving our security practices.

In the unlikely event that a data leak or breach is detected, the Company will take all necessary measures to inform you and inform the Authorities. Accordingly, if you become aware of any leakage of your data, you have the obligation to inform us immediately, within 24 hours from the time you become aware of it.

4. What are your rights regarding your personal data
Right of access - information

You always have the right, upon your request, to full access and information about the data we hold about you.

Right to edit - correction

If the data we hold about you is inaccurate or incorrect or incomplete, you have the right to apply and have it corrected, completed or updated.

Right to erasure – “forgetfulness”

You have the right to request and request that we delete or destroy your personal data, as long as this is not contrary to a provision of law (e.g. a tax provision).

Right to restriction of processing

You have the right to apply and request that the way in which we process your data be restricted. This means we can retain your information, with no right to further processing, keeping only as much data as you need for future reference.

Right to portability of your data.

You have the right to request to retrieve and reuse or forward to third parties your personal data, for purposes and services that you choose and indicate, always in a secure and appropriate manner.

You can exercise all of your above rights, as well as the right to withdraw your consent at any time, by submitting a relevant request via email to sales@qvision.gr or by phone at 2310736672. Furthermore, you can send mail your request to our Company, which is also the legal Controller of your Personal Data.

Our Company will respond to each of your requests within one month of its receipt. Upon your notification, this deadline may be extended by two more months, if necessary, taking into account the complexity of the request and the number of requests. Any rejection of your request will take place with reasons.

If your requests do not meet the requirements of the law, our Company reserves the right, either : (a) to impose the payment of a reasonable fee, taking into account the administrative costs for providing the information or announcement or performing the requested action, or (b) refuse to act on your relevant request.
In the event of a breach of your personal data, which may put your rights and freedoms at high risk and provided that it does not fall under one of the exceptions expressly provided by law, we undertake to inform you without undue delay.

If there is any doubt about the identity of the natural person making the request, we reserve the right to request the provision of additional information necessary to confirm their identity.

If your rights are violated, we inform you that you have the right to file a complaint with the Personal Data Protection Authority or another competent supervisory authority.

5. Changes to the Privacy Policy
This content may be modified from time to time, as a consequence of our continuous effort to improve the protection of your personal data and to comply with the applicable legislation, following changes that occur to it.

6. What happens if you choose not to give us your consent for the collection and processing of your data or if you withdraw it?
In this case we will not be able to provide you with our updates and services