Returns / Cancellations
1. Wrong product – Right of Withdrawal
In the event that the product is not what you ordered, you can request its return within fifteen (15) calendar days of purchase without shipping charges. The product to be returned must have its original packaging. A right of withdrawal is only provided for products that are not made to order. You can send your request, along with the reasons you are requesting the return so that we can consider your request.
2. Products made to order
Returns are not accepted on made-to-order products. Such products are prints for wall coverings, window displays, paintings, cards, forms and other products produced in special dimensions or with the recipient's logos and texts.
3. Product placement
In case of damage to the product during installation, our company bears no responsibility. Ask a qualified technician for help with installation or contact us for guidance.
4. Incorrect product price
If the product price differs from the actual product due to a technical or spelling error, our company reserves the right to cancel the order of the specific product and refund the money to the customer for this product.
5. After-sales service
If you need help after purchasing a product from our online store, please contact us at +30 2310 736672, or send us an Email at firstname.lastname@example.org